Return and Refund Policy

Return and Refund Policy

At Rokcar, we want you to feel confident in every purchase. If for any reason you're not completely satisfied with your order, we offer a hassle-free return process to ensure your shopping experience remains smooth and worry-free.

30-Day Return Policy

You have 30 days from the date of receipt to request a return. To be eligible for a return, your item must meet the following conditions:

  • Unused and Unopened: The item must be in the same condition as when you received it, with all original packaging and tags intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

How to Initiate a Return

  1. Contact Us: Email us at support@rokcar.com within 30 days of receiving your order to request a return authorization.
  2. Pack Your Item: Ensure the item is in its original condition and packaging. Include your proof of purchase.
  3. Ship Your Return: Send the item to the following address:
    Rokcar
    8 St Marks St
    Linden, NJ 07036
    United States.
    You are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
  • Shipping costs are non-refundable. If applicable, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened or used car care products (e.g., cleaners, polishes, or waxes).
  • Items without original packaging or tags.
  • Sale items or promotional purchases.
  • Gift cards or downloadable products.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@rokcar.com. We will evaluate the issue and provide a replacement or refund as appropriate.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If the issue persists, email us at support@rokcar.com for assistance.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Shipping

To return your product, you should mail your product to:

Rokcar
8 St Marks St
Linden, NJ 07036
United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

For any questions regarding returns or refunds, please contact us at support@rokcar.com. We’re here to help!