I JUST PLACED AN ORDER; WHEN WILL IT SHIP?
Please allow 2 - 5 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
USA orders will be shipped via USPS & FedEx, and International Orders will be shipped depending on the fulfillment center the product is on.
- Average transit times to the United States: 3 - 15 Business days
- Average transit times to International: 7 - 15 Business days
Some circumstances are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Thus, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfillment centers worldwide as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, you can go here if you need help tracking your order.
CAN I CANCEL MY ORDER?
You can cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@rokcar.com. All you need to do is send us an email with the subject line "CANCEL and your ORDER NUMBER."
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, reply to your order confirmation email and give us the correct information. Please notify us immediately via email at support@rokcar.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED. CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us, and we will do our best to reply within 24 hours 😍
